Frequently Asked Questions: Shipping, Returns and Digital Prints

DIGITAL PRODUCTS

Q:  If I purchase a digital download, how and when will I receive the link?

A:  You will receive a link to your purchased file(s) immediately upon completion of your purchase, and you will also receive an email with download links.
 

Q:  How do I open my digital files?  

A:  PDF files are sent as a zip file.  Simply click on the zip file to open it, and click "extract all" to see each individual file to save and print.  

 

SHIPPING AND DELIVERY

Q:  What countries do you ship to?

A:  We currently ship prints and goods within Canada and to the US.  Digital downloads can be purchased worldwide.

 

Q:  What are the shipping costs?

A:    We currently offer FREE tracked shipping on mugs, apparel, prints and canvas prints.  All other orders will have a reasonable shipping rate applied at checkout, prior to purchase.  

  

Q:  When will I receive my prints and goods?

A:  Prints, print stands, books, votives and tea towels will be on their way to you 1-3 days after purchase.  T-shirts, mugs and canvas prints have an average production time of 2-5 days + typical shipping time of 2-6 days.  Delivery times vary and are outside of our control. 

 

Q:  What about taxes and duties?

A: Prints, print stands, books, votives and tea towels are shipped from Canada.  Any taxes and duties charged upon import are the sole responsibility of the purchaser.  T-shirts, mugs and canvas prints are normally printed in + shipped domestically, from the country of the purchaser (USA or Canada).  

 

RETURNS

Q:  Do you accept returns?

A: Unfortunately we cannot accept returns or exchanges, but please be in touch immediately if you are dissatisfied with your purchase, and we will make it right.